Your feedback helps us improve our services and better meet your healthcare needs. Below, you'll find important information on how to share your feedback, what to expect, and our commitment to confidentiality.
You can provide feedback by filling out our convenient online feedback form. Simply click on our link below to get started. Please provide as much detail as possible to help us understand your experience.
You can call 02 9411 1466 to share your thoughts with one of our staff members. If you leave a message, we will return your call promptly.
We have suggestion boxes located in our facilities where you can drop off written feedback anonymously.
When sharing your feedback, please consider including the following information:
We take your privacy seriously. Your feedback will be treated confidentially and only shared with individuals directly involved in addressing your concerns. We will not disclose your personal information without your explicit consent.
Your feedback is vital in helping us maintain and improve the quality of care we provide. We appreciate your time and effort in sharing your thoughts with us.
Thank you for choosing Hirondelle Private Hospital for your healthcare needs. We look forward to hearing from you and continuously working to enhance your healthcare experience.
If you have any questions or need assistance, please call 02 9411 1466.
Official Visitors are people with experience in mental health treatment and care. They are appointed by the Minister for Mental Health and are independent from NSW Health. Official Visitors can assist you to talk to hospital staff, advise about your rights and about any concerns you may have about your mental health treatment. You can speak to an Official Visitor when they visit a mental health facility, by phoning 1800 208 218 or by email firstname.lastname@example.org
The Health Care Complaints Commission acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care. It is an independent body set up under the Health Care Complaints Act 1993. It has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community. The Commission deals with complaints about all health services and providers in NSW including health organisations, registered health practitioners, and non-registered health practitioners. The Health Care Complaints Commission can be contacted on 1800 043 159 or by email email@example.com