FAQs

How do I get to the hospital?

Please refer to our Parking and Transport page for detailed directions and access information.

View here

Can I bring pets?

Pets are not permitted onsite. The only exception is approved assistance dogs, which must be kept on a leash at all times.

Can I bring gifts for a client?

Yes, however we ask that you check with our nursing staff before providing any items, as some may pose a safety risk.

Guidelines:

• Flowers: Must not contain materials such as wire. Vases are available onsite.
• Gift boxes: Please consider food safety and client wellbeing when selecting items.

Can I bring food into the hospital?

Food may be brought in, provided it meets our infection control and food safety guidelines.

• Items requiring refrigeration must be labelled with the client’s name, date, and time
• These items should be provided to Hotel Services staff
• Perishable food must be consumed within 24 hours, otherwise it will be discarded

Can I bring medication?

All medications - prescription and non-prescription (including vitamins and over-the-counter medications) - must be provided to nursing staff on admission.

If a client requests that you bring in medication, please speak with our nursing team before doing so.

Who do I speak to if I’m concerned about someone’s care?

If you have any concerns about a client’s wellbeing or care, please speak with their nurse or doctor.

You may also request to speak with the nurse in charge. Our team is here to support you and address concerns promptly.

Support for Families and Carers

We recognise the important role that family and friends play in recovery. Your support can make a meaningful difference in a client’s wellbeing.

You may find the following resources helpful:

• Carer Gateway (Australian Government)
  https://www.carergateway.gov.au/
• Mental Health Carers Australia
  https://www.mentalhealthcarersaustralia.org.au/about-us/