Provide Feedback
We value your input and are committed to providing the best possible care. Your feedback helps us improve our services and better meet your healthcare needs. Below, you'll find important information on how to share your feedback, what to expect, and our commitment to confidentiality.
How to Share Your Feedback
Phone
You can call 02 9411 1466 to share your thoughts with one of our staff members. If you leave a message, we will return your call promptly.
In-Person
We have suggestion boxes located in our facilities where you can drop off written feedback anonymously.
What to Include in Your Feedback
When sharing your feedback, please consider including the following information:
- Date and time of your visit/appointment
- Name of the healthcare provider or department involved
- Specific details about your experience (positive or negative)
- Suggestions for improvement
- Your contact information (optional)
Our Commitment to Confidentiality
We take your privacy seriously. Your feedback will be treated confidentially and only shared with individuals directly involved in addressing your concerns. We will not disclose your personal information without your explicit consent.
What Happens After You Provide Feedback
- Acknowledgment
If you choose to provide contact information, we will acknowledge receipt of your feedback as soon as possible. - Investigation
We will thoroughly investigate your feedback to understand the issues raised. - Resolution
We will take appropriate actions to address your concerns and improve our services. - Follow-Up
If you choose to provide contact information, we may follow up with you to discuss the steps we have taken to address your feedback.
Your Voice Matters
Your feedback is vital in helping us maintain and improve the quality of care we provide. We appreciate your time and effort in sharing your thoughts with us.
Thank you for choosing Hirondelle Private Hospital for your healthcare needs. We look forward to hearing from you and continuously working to enhance your healthcare experience.
If you have any questions or need assistance, please call 02 9411 1466.
External Feedback Mechanisms
Official Visitors
Official Visitors are people with experience in mental health treatment and care. They are appointed by the Minister for Mental Health and are independent from NSW Health. Official Visitors can assist you to talk to hospital staff, advise about your rights and any other concerns you may have about your mental health treatment. You can speak to an Official Visitor when they visit a mental health facility, by phoning 1800 208 218 or by email, officialvisitorsprogram@health.nsw.gov.au.
Health Care Complaints Commission
The Health Care Complaints Commission acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care. It is an independent body set up under the Health Care Complaints Act 1993. It has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community. The Commission deals with complaints about all health services and providers in NSW including health organisations, registered health practitioners, and non-registered health practitioners. The Health Care Complaints Commission can be contacted on 1800 043 159 or by email, hccc@hccc.nsw.gov.au.